Installation Troubleshooting
Step-by-step solutions for common installation issues with VX Core FX
Plugin Not Showing in DAW
1. Verify Installation Path
Make sure the plugin is installed in the correct location:
- macOS VST3: /Library/Audio/Plug-Ins/VST3/
- macOS AU: /Library/Audio/Plug-Ins/Components/
- Windows VST3: C:\Program Files\Common Files\VST3\
- AAX: Check your DAW's AAX folder
2. Rescan Plugins in Your DAW
Force your DAW to rescan for new plugins:
- Ableton: Preferences → Plug-Ins → Rescan
- Logic Pro: Logic Pro → Preferences → Plug-In Manager → Reset & Rescan
- Pro Tools: Setup → Plug-Ins → Search for new plugins
- FL Studio: Options → Manage Plugins → Find Plugins → Fast Scan
3. Check Plugin Format Compatibility
Ensure your DAW supports the plugin format you installed:
- VST3: Supported by most DAWs on macOS and Windows
- AU: macOS only (Logic, GarageBand, etc.)
- AAX: Pro Tools only
4. Verify System Requirements
Confirm your system meets minimum requirements:
- macOS 10.13 or later
- Windows 10 or later
- Intel or Apple Silicon processor
- 4GB RAM minimum (8GB recommended)
License Activation Failed
1. Check Your Internet Connection
License activation requires an active internet connection
- Ensure you're connected to the internet
- Try disabling VPN temporarily
- Check firewall settings aren't blocking the plugin
2. Verify License Key Format
Make sure you're entering the license key correctly:
- Copy and paste the license key to avoid typos
- License format: XXXX-XXXX-XXXX-XXXX
- Check for extra spaces at the beginning or end
- License key is case-insensitive
3. Check Machine Limit
You can activate on up to 3 machines:
- Log in to your account at voxuma.com
- Go to My Account → Licenses
- View active machines and deactivate unused ones
- You can deactivate remotely without accessing the machine
4. Contact Support
If activation still fails:
- Email [email protected] with your license key
- Include error message screenshots
- Mention your operating system and DAW
- We typically respond within 24 hours
Installer Won't Run
1. Verify Download Integrity
Make sure the installer downloaded completely:
- Re-download the installer from your account page
- Check file size matches the expected size
- Try a different browser if issues persist
2. macOS Gatekeeper Issues
If macOS blocks the installer:
- Right-click the installer and select "Open"
- Or: System Settings → Privacy & Security → Allow app
- You may need to enter your admin password
- This is normal for apps from outside the App Store
3. Windows SmartScreen
If Windows Defender blocks the installer:
- Click "More info" on the warning dialog
- Click "Run anyway"
- You may need administrator privileges
- Add voxuma.com to trusted sites if needed
4. Run as Administrator (Windows)
Try running the installer with elevated privileges:
- Right-click the installer
- Select "Run as administrator"
- Enter admin credentials if prompted
Permission Errors
1. macOS System Permissions
Grant necessary permissions on macOS:
- System Settings → Privacy & Security
- Allow the installer to make changes
- May need to allow "Developer Tools" for some DAWs
- Restart your DAW after granting permissions
2. Plugin Folder Permissions
Verify write permissions to plugin folders:
- Open Finder/File Explorer
- Navigate to the plugin installation directory
- Right-click → Get Info (macOS) or Properties (Windows)
- Check that you have read and write permissions
3. Manual Installation
If automatic installation fails, try manual:
- Download the plugin package
- Locate the .vst3 or .component file
- Manually copy to the correct plugin folder
- Restart your DAW and rescan plugins
4. Disable Security Software Temporarily
Security software may block installation:
- Temporarily disable antivirus/firewall
- Run the installer
- Re-enable security software after installation
- Add voxuma.com to whitelist if needed
Still having issues?
Our support team is here to help. We typically respond within 24 hours.